According to EU consumer directives all web shops should from the 13th of June 2014 offer a standard form that customers can use to inform they want to return products. On this page you can find instructions on how to start using a return form in your shop.
In the order list you can easily see the status of the different orders by looking at the icons. Here you can read more about what they mean.
Vilkas Tracker is an Android app that lets you handle and follow your orders straight in your mobile. Read more about how it works in these instructions.