Terms and conditions for domain, SSL and email services

General

These terms and conditions apply to the domain, SSL certificate and email services ("Service or Services") which are provided by Vilkas Group Oy ("Vilkas"). The top-level domains we offer are .fi, .se, .no, .com and .net.

Vilkas Group Oy (VAT ID FI10339964)
Finlaysoninkuja 19
33210 Tampere
FINLAND
Phone: +44 (0)203 808 8088 / +358 (0)20 7431919, email: sales@vilkasgroup.com

The Services are only intended for companies or organisations using Vilkas e-commerce solution for their web shop. These terms and conditions constitute a binding agreement between the company or organisation ("Customer") and Vilkas for the Services ordered by the Customer.

These terms and conditions are valid from 15.5.2017. Vilkas can change the terms and conditions from time to time unilaterally if there is changes to the legislation, the Services or other significant matters. Vilkas will notify the Customer about the changes to the terms and conditions at least 14 days before the changes are applied. Vilkas will register the domains on behalf of the Customer based on the information provided by the Customer. Vilkas will provide, depending of the Service, the user credentials needed for using the Service. It is not allowed to give these credentials to a third party. The Customer is responsible for the safe keeping of his or her user credentials and is responsible of how those are used whether it is admissible or unauthorized. The Services can be fully or partially provided by Vilkas or provided by a third party.

The properties and prices of the Services

The properties and prices of the Services are shown in the service descriptions on the Vilkas website. The Services are intended for companies and organisations, and the prices are shown excluding VAT. Vilkas will add the current VAT based on the VAT ID to the invoice for the Customer to pay. The Customer will pay the prices for the Services as shown in the service description.

Changes to the Services and prices

Vilkas reserves the right to make changes to the properties and prices of the Services. Vilkas will notify the Customer of the change/s at least 14 days before the change/s apply.

The length, automatic renewal and dismissal of the Services

The minimum length of the agreement for each Service is one year from the order date. Vilkas will automatically renew the agreement each year, without separately informing the Customer, with the same length and terms as the previous agreement. However, Vilkas has the right not to renew the agreement for a Service; in such cases, Vilkas will inform the Customer about the termination of the agreement no later than one month before the agreement expires. If the Customer does not wish to renew the agreement for a Service, the Customer must inform Vilkas of the termination of the agreement by email, no later than one month before the existing agreement expires. If the Customer terminates the agreement for their web shop with Vilkas, it will be seen that the Service / Services used for that web store will end at the same time as the web shop agreement ends. In these cases, if the agreement for the web shop expires before the Service agreement, the Customer will be liable to compensate Vilkas for all costs and/or damages incurred (such as payments made to Vilkas' own suppliers) by the situation. The Customer should be aware that when the Customer terminates the domain Service, Vilkas will no longer renew the domain registration. If the domain name is not renewed, the domain will expire and the corresponding domain will be deactivated. If the customer intends to keep the domain, despite the termination of the Service and the agreement, it is up to the Customer to ensure that it is properly renewed and maintained.

The Customer also has the right to terminate the agreement for the Service in writing no later than 7 days before the change of the Service or Service price comes into effect according to the information that Vilkas gives the Customer according to the section "General" or "Changes to the Services and prices." Vilkas can also remove the domain from the domain name register, at the request of the Customer, before the domain registration period has expired. If the domain is removed before the agreement for the Service expires the Customer will be liable to compensate Vilkas for all costs and/or damages incurred (such as payments made to Vilkas' own suppliers) by the situation.

Transfer of the domain and change of supplier

At the request of the Customer, under circumstances permitted by law, Vilkas may carry out a transfer of the domain to another user within a reasonable period of time from the receipt of the Customer's request. The Customer acknowledges and is responsible that the receiver accepts these terms and conditions. If the domain is transfered to a new user the Customer will be liable to compensate Vilkas for all costs and/or damages incurred (such as payments made to Vilkas' own suppliers) by the situation. The customer may change to another domain provider during the domain's validity. Vilkas will perform the actions required for the change within a reasonable period of time from the receipt of the Customer's request. If the domain is moved to another domain provider the Customer will be liable to compensate Vilkas for all costs and/or damages incurred (such as payments made to Vilkas' own suppliers) by the situation.

Information and material provided by the Customer

The Customer is responsible that their contact details and other information is up to date and for informing Vilkas as soon as posssible if the information is changed. The Customer is responsible for ensuring that their information is accurate and that domains and other material provided are legal and that the Services are not used in an illegal or immoral manner. The Customer is responsible for the fact that domains or other material does not infringe on other names, trademarks, company names or other registered or established names, or violate other rights such as, for example, copyright. The Customer is responsible for verifying in all respects the legitimacy of domain names and other material.

Limitation of liability

Vilkas is not responsible for any direct, indirect or other consequential damages related to the Service, except if the damage has been caused intentionally or with gross negligence from Vilkas' side. For the sake of clarity, the above limitation of liability applies to, among other things, the Service's delivery, function and malfunction, deletion, cancellation, termination and transfer.

Breaks in the Service and early termination of the Service

Due to force majeure (which lies outside of Vilkas' reasonable control, such as war, revolt, forces of nature, strike and other labor conflicts, interruptions or termination of communications), a Customer's breach of contract, authority decisions, Vilkas' subcontractors or service providers, changes in Vilkas' business or other significant factors Vilkas has the right to terminate or end the Service (and both parties' agreement), in whole or in part, and without compensation or repayment to the Customer, regardless of what is stated in these Terms. In such situations, Vilkas will strive to take reasonable account of the Customer's needs.

Disputes

The Customer and Vilkas try to resolve any differences of opinion through negotiations. If the parties do not resolve the dispute through negotiations, disputes will be dealt with in the Pirkanmaa District Court in Tampere, Finland. The agreement between the parties and any disputes is governed by the Finnish law.

Note! This is a translation of the Finnish terms and conditions which is the legally binding version.

Share on social media